Return & Refund Policy

Last Updated: 01-10-2026

At Solsnox, we are committed to delivering premium-quality products. Please read our return and exchange policy carefully before placing your order.

1. No Returns for Change of Mind

We do not accept returns or exchanges if:

  • You change your mind after receiving the product.
  • You ordered the wrong product.
  • You no longer need the item.
  • You dislike the colour, size, or design after delivery.

To help you make an informed purchase, we offer customers the option to book a live WhatsApp video call before ordering, where our team can showcase the product in real time.

2. Damaged or Defective Products

If your order arrives damaged during transit, we will gladly replace it.

To be eligible for an exchange, you must:

  • Record a continuous unboxing video from the moment the sealed parcel is opened.
  • Share the video with us within 24 hours of delivery.
  • Ensure the video clearly shows the shipping label, packaging, and damaged product.

Claims submitted without a valid unboxing video may not be accepted.

3. Exchange Process

Once the claim is approved:

  • Solsnox will arrange pickup of the damaged product (where service is available).
  • If pickup is unavailable, we will guide you through the return process.
  • All return shipping charges will be borne by Solsnox.
  • A replacement product will be shipped at no additional cost.

4. Refund Policy

We do not offer refunds for prepaid or completed orders.

Our policy is Exchange Only for eligible damaged or defective products.

No refunds will be issued for:

  • Change of mind
  • Incorrect orders placed by the customer
  • Minor variations in colour due to screen settings
  • Normal wear and tear or misuse

5. Products Not Eligible for Exchange

Products will not qualify for exchange if:

  • They have been used or damaged after delivery.
  • The original packaging is missing.
  • The claim is reported after 24 hours of delivery.
  • No valid unboxing video is provided.
  • The issue is caused by improper handling by the customer.

6. Need Assistance?

For exchange requests or any questions, contact us on WhatsApp with:

  • Your Order Number
  • Unboxing Video
  • Photos (if requested)

Our support team will review your request and provide a resolution as quickly as possible.